The following is the policy related to the Terms and Conditions entertained by us:
All kinds of arrangements of flowers and other gifts appearing on our website, as shown to the customers are very expressive in nature. We look forward to improving the results than they actually appear on to the screen. There might be instances where the regular arrangement of the gifts, especially flowers varies than the one appearing on the screen. However, this usually happens when the blossoms are not available with us or due to any other reason which is beyond our control.
During all the events when the flowers, cakes or sweets remain unavailable with us in a particular city of Australia, we ensure to deliver the best quality of flowers, cakes or sweets which are of equivalent value. This is how we look forward to fulfilling the substitution policy.
On the account of all those situations where the recipient or any representative on behalf of the recipient is not available on the day of the delivery of the product, we might take the concerned request of the perishable items as delivered. In order to avoid such events, we usually attempt to take an appointment with the recipient or his representative over the telephone before carrying out the delivery of the product.
The delivery of the items available with us might not be possible under certain circumstances. All these circumstances are usually the unmanageable or unforeseen events. In all such cases and events, we give our customers a privilege of expecting the refund. We ensure to provide a 100 percent refund of the total money of the customer.
No claim made by the customers under any condition shall be considered to be unreasonable except for the claim of 100 percent of the refund of payment. Each of such claims assuming anything in this particular regard shall be raised within a period of 24 hours of the delivery or the non-delivery of the product, whichever is the concern.
The administration of Gifts Delivery Australia retains all the rights and privileges to deny any request.
All the cases involving delivery, non-delivery, claim for refund or any other instances are liable to the locale of (mention the court’s name).
In all the cases where the customer plan to cancel an order, he/she is requested to contact the team at Gifts Delivery Australia to cancel any order by the way of making a call. If the order is cancelled within 24 hours of the time of delivery, the customer is expected to get a refund of 100 percent. This takes a duration of a week.
We make sure to send an email to all our users and customers about the arrivals of new schemes, discounts and various other offers available on the website. All the users may opt out of such email service by the way of sending a cancellation email to us.
All the orders shall be processed as per the choice of the customers only. All the orders available on our website shall be executed for delivery only after the confirmation gives by the customer. Such confirmation shall be treated as final.